Sam & Eric Co. - Refund Policy

1. Refund Eligibility

General Policy: Once work has begun on your order, refunds are typically not available. At Sam & Eric Co., we are committed to delivering high-quality results and ensuring client satisfaction. Please carefully review your order details, including spelling, thread colors, sizes, and design accuracy, before confirming your purchase. We strongly recommend running a test sample prior to full production. Refunds will only apply to the service fee charged; we are not responsible for any damage to garments or products.
Exceptions: Refunds may be granted in cases where an error was made on our part, such as a final file or product that does not match your approved design or provided specifications.

How to Request: To request a refund, please contact us at refunds@digitizingse.com within 7 days of receiving your order. Be sure to include your order number and a clear description of the issue.
Review Process: Each request will be reviewed on a case-by-case basis. We may request additional details, such as images or supporting documentation, to verify the issue before proceeding with your claim.

Approved Refunds: If your refund is approved, the amount will be returned to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed by your bank or payment provider.
Non-Refundable Fees: Certain charges, including processing fees or shipping costs, are non-refundable.

If you have any questions about our Refund Policy or would like to submit a request, please contact us at: refunds@digitizingse.com